The All-New 2020 EyeAnalysis LASIK Consultation: An Innovative Patient Experience for 2020
Published by on July 6, 2020
Kugler Vision Revamps EyeAnalysis LASIK Consultation: Rolls Out New, Innovative Patient Experience for 2020
Patients on their way to crisp, clear vision can expect shorter wait times, greater scheduling flexibility,
and care that is socially distanced and more convenient than ever.
Omaha, NE— At Kugler Vision, new processes and enhanced technologies have reduced scheduling barriers and simplified life for its patients. In the era of COVID-19, most people have experienced longer waits and added complexities in many parts of their daily lives. At Kugler Vision, seeking crisp, clear vision without glasses and contact lenses doesn’t have to be one of them.
Since its inception seven years ago, the Kugler Vision EyeAnalysisTM consultation has set the gold standard regionally for positive patient experience, featuring state-of-the-art diagnostic testing that is the most advanced in the state of Nebraska. However, when the COVID-19 pandemic hit the U.S., it was clear to Kugler Vision’s laser surgery experts that it was time to adapt. “While the pandemic has brought challenges for every small business, this doesn’t have to be negative. We saw the partial shutdown in April as an excellent opportunity to reevaluate and refine our processes. We’re excited to roll out the new and improved 2020 EyeAnalysisTM,” says Lance Kugler, MD. “If anything, COVID-19 has prompted a wave of creativity and adaptability that will positively shape the patient experience for years to come. Having vision correction is easier and more convenient than ever.”
One important addition to the Kugler Vision patient experience has been embracing the full potential of high-tech solutions that bring LASIK and cataract surgeons to the patient digitally. Kugler Vision has earned a reputation as an early adopter of advanced technology, and telemedicine is no exception. The new Kugler Vision systems integration of telehealth is inspired in part by the care model of Dr. Kugler’s colleagues at Iconvista in Argentina.
In Argentina, vision correction surgeons have been relying on telemedicine for decades in response to geographic constraints. The ability to connect surgeons and patients remotely has bridged the gap for patients unable to travel for doctor visits, making vision correction more accessible than ever before. “Kugler Vision has the most advanced remote telemedicine technology of any vision correction practice in the U.S. They truly embraced the technology,” says Roger Zaldivar, MD, founder of Iconvista. Dr. Zaldivar and his team lent valuable expertise to the Kugler Vision clinical team as they developed the new 2020 EyeAnalysis consultation model.
Telemedicine is Making Your LASIK Consultation Even Easier and More Convenient
Patients can now video chat with their Kugler Vision surgeon from the comfort of their own home or office. Some eye diagnostics can even be done from home through this virtual doctor consultation method, dramatically reducing time spent in the office. Most patients no longer even need to have their eyes dilated.
Dr. Kugler is passionate about improving accessibility to its industry-leading vision experts. “At Kugler Vision we have always viewed these types of telemedicine advancements in patient communication as the future of laser vision correction care, but the pandemic helped accelerate adoption of it,” says Dr. Kugler. “This is a welcome change to the industry, and patients can look forward to a relaxed and convenient process.”
Kugler Vision’s telemedicine innovators point to several key benefits of incorporating telemedicine technology in the LASIK consultation process: increased convenience for the patient, increased scheduling flexibility, and reducing patient and team member exposure throughout the pandemic. Through telehealth visits with Dr. Kugler and his team, new patients can navigate their laser vision correction options remotely, and returning patients can take advantage of personalized, post-operative care from home.
Introducing new technology to the local community is one part of Kugler Vision’s total LASIK consultation overhaul. There are also many adjustments to the all new 2020 EyeAnalysisTM itself that are drawing praise from patients. The practice has over 600 five-star reviews across three platforms. “I struggle to put how pleased I am into words,” says LASIK patient Mike W. “I lived my whole life thinking that my eyes were too bad for LASIK to work, but I stand corrected.”
The new 2020 EyeAnalysis consists of two parts: a virtually contact-free in-office diagnostics appointment, followed by a private telehealth consultation with a surgeon that is scheduled at the patient’s convenience. In the past, all aspects of the consultation were done at once. This new model has dramatically accelerated the process and provided more freedom and flexibility for each patient. The new Kugler Vision 2020 EyeAnalysis also provides safe social distancing, safeguarding the health of patients and staff by minimizing COVID-19 risks. Patients visiting the Kugler Vision office can rest easy knowing that all possible precautions are in place.
However, being less hands-on doesn’t mean that the care provided by Kugler Vision is any less engaging and personalized than usual. The practice prides itself on customer service, and patient satisfaction is one of the core tenets of the Kugler Vision model of care. “We invest a lot of time and energy into getting to know each and every one of our patients. When you’re seeing the Kugler Vision team for your vision needs, you’re never just a number,” says Dr. Kugler.
Dr. Kugler is available for comment on the new 2020 EyeAnalysis LASIK consultation process and the introduction of telehealth for eye care in the Omaha area. Exclusive demonstrations of the telehealth technology and patient experience are available for media outlets upon request.
More About Kugler Vision
Kugler Vision is a world-class refractive surgery center located in the middle of the country, making Omaha a destination for exceptional vision correction outcomes. As a patient-centric practice, Kugler Vision specializes in procedures to reduce or eliminate reliance on glasses and contact lenses. Dr. Kugler serves as the Director of Refractive Surgery for the University of Nebraska Medical Center, is a founder and the first President of the Refractive Surgery Alliance, is a TEDx speaker on vision correction and the myopia epidemic, and participates in numerous FDA clinical trials.
Take the Next Step
If you’ve ever wished you could throw out your glasses, or step the constant hassle of contact lenses, there has never been a better time. Contact our the LASIK experts at Kugler Vision and schedule your EyeAnalysis LASIK consultation today by calling us at 402-558-2211 or book a LASIK consultation online on our site. We can’t wait to help you achieve the crisp, clear vision you were always meant to have.
Lance Kugler, MD, is a specialist in LASIK and vision correction surgery and CEO of Kugler Vision. A proud Omaha native, he is passionate about improving lives through clear vision. Dr. Kugler serves on several national boards, and his practice is recognized internationally as a center of excellence. Dr. Kugler is one of the original founders of the Refractive Surgery Alliance, an international organization comprised of over 350 of the world’s leading vision correction surgeons; he also served as its first president. In 2019, Dr. Kugler was selected as a TEDx speaker, and delivered a talk in Omaha about the worldwide epidemic of nearsightedness and refractive solutions. Dr. Kugler is an Associate Professor of Refractive Surgery at the University of Nebraska Medical Center’s Truhlsen Eye Institute, has been published in many medical journals, and participates in numerous clinical studies to advance the field of vision correction surgery. Dr. Kugler and his wife are proud parents to five active kids. When he has a spare moment, he enjoys skiing, tennis, travel, and fine coffee.
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